The impact of human resources information systems and business process management implementations on recruiting process performance:
1) Introduction Business process management (BPM) is a combination of tools and measures to enable effective and efficient business processes and to gain a competitive advantage (Hung 2006). It is intensely discussed by IS researchers and practitioners since the late 1980s and especially since Hammer and Champy (1993) introduced the business process reengineering (BPR) approach. BPM approaches are often applied in the industry context primarily focusing on customer-facing or operational processes (Kohlbacher 2006). BPM approaches focusing on secondary service processes are not often reported in the literature and are often neglected by managers in organizations (Kohlbacher 2006, Ulbrich 2006), as BPM is based on the BPR approach which focuses on a radical change of an organization’s core processes. For example for the secondary support process of human resources management (HRM), “no one seems to have developed a business process model of the HRM business processes...